CONFLICT MANAGEMENT IN THE AGE OF AI
Workplace conflict has measurable consequences in South Africa. The CCMA received more than 193,000 case referrals in 2024/25, up from approximately 189,000 the previous year. Artificial Intelligence can add to those tensions. Our course brings conflict management into today’s workplace by exploring how AI can contribute to misunderstandings, confidentiality risks and anxiety about changing roles.
Choose your route
Compare course details for a focused team workshop or a formal skills programme.
Conflict Management in the Age of AI
- Best for
- Teams and managers who need a focused, practical workplace intervention.
- What it includes
- Workplace scenarios, difficult-conversation practice, AI-related conflict risks, practical response tools and follow-up actions. AI supports preparation and documentation; people remain responsible for judgement and decisions.
- Delivery
- Two days. Dates and corporate delivery arrangements agreed when booking.
- What learners receive
- An attendance record only. This workshop is non-accredited and carries no NQF credits or QCTO certificate.
Occupational Skills Programme: Conflict Management
- Best for
- Organisations seeking an NQF Level 5, eight-credit skills programme with structured workplace application and assessment.
- What it includes
- SP-210409. Ten days, scheduled in blocks with workplace application, learner evidence, assessment, moderation and a three-hour supervised written FISA. Scheduling follows approved delivery arrangements.
- Delivery
- Coutts Media Pty Ltd is an accredited Skills Development Provider. Approved venue: B and E Conference Centre (Pty) Ltd, 134 Kempston Road, Korsten, Gqeberha / Port Elizabeth. Delivery is subject to Coutts Media’s approved scope and arrangements.
- Certification route
- Learners must complete the formal programme, required evidence and FISA and be found competent. Coutts Media submits results for QCTO quality assurance. The QCTO issues the certificate.